Flow Security Systems wants every one of your shopping experiences with us to be a positive one. We are happy to offer our customers a simple, no hassle return policy with no restocking fees! In the unlikely event that you are unhappy with your item, you may return it to us for a full refund of the purchase price less the actual shipping cost. Any discounts or free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise but will deduct our actual shipping costs for returned items. If the product happens to contain a manufacturing defect, Flow Security Systems will pay the return shipping cost.
Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Customers are responsible for returning the item to its warehouse of origin using the same shipping method used for outbound shipment. Please feel free to call us at 818 458 5633 if you’d like additional information about the outbound shipping cost of an item you want to return. Refunds will be issued once we have received the item and it has been determined to be in like-new condition.
Before sending back an item, please contact us through our customer service [email protected] to request a Return Authorization number. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customer’s responsibility to file a claim for the damaged merchandise. Any item marked as “Special Order” is not returnable. Clearance items may not be returned or exchanged.